Problems Accessing a WebVista Site

I Can't Log In to myWebVista

The easiest way to log in to a course site is to log in to the myU portal and locate the link for your course site. See the Site Log In section for more instructions on logging in.
Use your University of Minnesota Internet ID and password to log in. This is the same ID and password you use to get your e-mail at the University, access http://myU.umn.edu, or access the University's wireless network.
- If you are a new student and have never used your Internet ID, go to https://www.umn.edu/initiate to initiate your account.
- If you are a staff member at the University of Minnesota, be sure to use your student Internet ID, and not your staff Internet ID.
- If you do not know your Internet ID and password or have other problems, contact the Technology Helpline for your campus.
  - Twin Cities: (612) 301-4357 (1-HELP on campus)
  - Duluth: (218) 726-8847
  - Crookston: (218) 281-8000
  - Morris: (320) 589-6391
Check system status and read announcements to make sure WebVista is not down due to a server problem or routine maintenance.

Talk to your instructor to make sure your class has a WebVista course site. At present, there are WebVista course sites for about 15% of classes at the University of Minnesota.
The University is currently running two versions of WebVista, Campus Edition and Vista. If you log in in to the myWebVista area for either system, you will not be able to view courses on the other system. Log in to the myU portal instead. Links to all the WebVista course sites to which you have access will appear. If you have access to Campus Edition and Vista course sites, these links will appear under separate headings, so be sure to scroll to the bottom of the page. If you still cannot find a link to your course site, contact the Technology Helpline for your campus.
- Twin Cities: (612) 301-4357 (1-HELP on campus)
- Duluth: (218) 726-8847
- Crookston: (218) 281-8000
- Morris: (320) 589-6391
In most cases, you will be able to access a course site the day after you register. Sometimes it may take longer, depending on how departments handle registration.

If you have registered for the class and need access to the course site sooner, you can ask the instructor to add you to the course site.
The instructor may not be able to add you if you have not been registered for WebVista course sites in the past. The instructor may request WebVista support staff members to add your access information manually.
You may want to visit http://onestop.umn.edu after a few days to make sure there is no problem with your registration.

If you are a staff member at the University of Minnesota, make sure you log in with your student Internet ID, and not your staff Internet ID.
If you are a new student and have never used your Internet ID, go to https://www.umn.edu/initiate to initiate your account.
If you are sure there is a course site available, and that you are using your student Internet ID, ask your instructor to make sure you show up on the student list in the WebVista course site. If not, the instructor can add you to the course site as a student.
If there are any problems, the instructor should contact us for assistance. WebVista support will not add students to course sites unless this is requested by the instructor.

In most cases, this message states the course site is not yet available, and that you should contact your instructor. A course site may not be available immediately, even after class starts. Ask your instructor if the course site is ready for students.
If you receive a message that the course is not available, but the instructor indicates that you should have access, the instructor should see the Grant/Deny Access page or contact the WebVista support staff for assistance.
If you receive a different error message, and know your browser is set up correctly, call the Technology Helpline for the Twin Cities campus at (612) 301-HELP (1-HELP on campus). Write down the exact error message and be prepared to give details to the person who assists you.

Verify your browser is supported and your settings are correct.
If you are sure your browser and settings are okay, call the Technology Helpline for the Twin Cities campus at (612) 301-HELP (1-HELP on campus). Write down the exact error message and be prepared to give details to the person who assists you.